Shipping & Returns
You may return any new, unopened items within 14 days of delivery for a full refund should they be returned to us in good condition. For items not received in good condition please Contact Us with photographs showing the damage of the product and the box it was shipped in, and we will offer you either a refund or compensation (agreed on a case-by-case basis). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within a maximum of four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the potential transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 7 business days), and the time it takes your bank to process our refund request (a maximum of 5 to 7 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Spend £30 or more and get free delivery throughout the UK. Orders placed by 12pm are shipped same day!learn more about our delivery policy ›
Never forget to order your favourite hydration products again with our subscription service. Check individual products for details.